when credit card has not been charged and flowers/gifts have not been ordered from
when credit card has been charged and flowers have not been ordered from
after flowers/gifts have been ordered from our supplier.
after the flower/gift leaves our shop/office.
If the recipient is not satisfied with the flowers/gifts delivered due to un-fresh flowers or dissatisfied due to quality, the customer who ordered the Flowers/Gifts will be given 100% refund, provided that
If the customer has ordered the flower/gift types or colors that are not available (e.g. due to shortage in supply) at that particular moment and cannot be fulfilled within the specified time, the customer will be informed and will be given 100% refund.
In case any area is out of our specified city list or in case any area is not accessible for any reason beyond our control.